Clarience Technologies Website Privacy Policy

Effective Date: January 24, 2024

Clarience Technologies, including its direct and indirect subsidiaries (“Company”), takes the privacy and security of personal information very seriously. As such, we have prepared the following Privacy Policy to provide you with information about how your data is collected, used, shared, transferred, and protected as a result of your interaction with Clarience Technologies websites (the “Sites”) (collectively, the “Services”). By using the Services, you agree to the following Privacy Policy. If you disagree with any of the provisions described below, your remedy is to stop using the Services immediately.

Information Collection

Visitors to the Sites and/or users of a related App (“Visitors”) can browse without providing personal information. At your choice, and when you interact with the Services, we may ask you to provide information, such as:

  • Identifiers such as your name;
  • Contact information such as your email address, physical address, phone number(s);
  • Financial information such as your credit card number, financial account number;
  • Employment information such as employer, agency, industry, job title, and education and job experience; and
  • Engagement information such as order history, as well as inquiries, feedback and comments.

It is your decision to use the Services, and, as such, any provision of this personal information is completely voluntary.

In order to access a sales portal, you may be asked to establish a username and password to access the portal. It is your responsibility to maintain the confidentiality of your password. Please do not share your log-in credentials with anyone else.

We also may collect certain Internet and other electronic network activity information such as your browsing history on the Services, the length of time spent on certain pages, the website Uniform Resource Locator (“URL”) from the website you were visiting before coming to this Sites, which URL you next visit, device type, what browser you are using, Internet service provider, date/time of visit information, operating system, and your Internet Protocol (“IP”) address.

We may collect personal information from individuals in offline contexts. 

Cookies

Cookies are small files that are sent to and stored in your computer by the websites you visit. Cookies are stored in your browser’s file directory. Cookies may be stored only for the time you are in a given site or they may remain stored in your browser for a defined period of time beyond your current session. Cookies work in combination with content within the website itself, to capture and remember information. To learn more about these technologies and how they work, please see www.allaboutcookies.org.

We may use cookies and other similar technologies (such as web beacons and pixels) to collect and process Internet and other electronic network activity information.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You can review the options available to manage cookies in your browser. One option is to disable, or turn-off, all cookies. If you turn cookies off, you may not be able to browse the Sites. If you disable certain kinds of cookies, some aspects of our Sites may not function properly or as well.

For more information, please see our Cookie Policy.

Information Use

We may use the information collected in the following ways. Specifically, we may use your 

  • Identifiers and contact information to:
    • provide you with the Services;
    • respond to your requests;
    • communicate with you; and 
    • provide you with offers and promotions that we feel may be of interest. 
  • Financial information to:
    • process payment for your order of products/services; and
    •  process refunds or chargebacks as needed.
  • Education and employment information to:
    • Arrange interviews;
    •  Consider you for employment opportunities; and
    •  Engage in personnel administration.

We may use the Internet and other electronic network activity information that we collect to:

  • conduct statistical analysis of the Sites;
  • troubleshoot service issues or interruptions;
  • update and improve the Sites; 
  • understand the demographics of our users and their browsing habits; and 
  • serve you with promotional messages and advertisements, both while you are on the Sites and after you leave our Sites and continue to browse online.  

Information Sharing

We may share all categories of personal information identified above to the following entities and/or for the following reasons:

  • Affiliates/Partners. We may work with our affiliates or partner with other companies in order to provide our Users with additional benefits. In the event that we enter into such a partnership, we may share your personal information with those partners. If we share personal information, we will require that such partners use the personal information for the limited purpose for which we provide it, maintain reasonable security measures for the protection of such information, and comply with the provisions as outlined in this Privacy Policy.
  • Third Party Service Providers. We may share your personal information with third party service providers. If we share personal information, we will require that such third party service providers use the personal information for the limited purpose for which we provide it, maintain reasonable security measures for the protection of such information, and comply with the provisions as outlined in this Privacy Policy.
  • Law Enforcement. Occasionally we may be required by law enforcement or judicial authorities to provide personal information. We will disclose personal information upon receipt of a court order, subpoena, warrant, or other legal process to the extent necessary to meet legal, national security, public interest, or law enforcement obligations. We fully cooperate with law enforcement agencies in identifying those who use our Services for illegal activities. We reserve the right to report to law enforcement agencies any activities that we in good faith believe to be unlawful.
  • Merger/Sale of Business. In the event that Company enters into an agreement to be purchased by another company or to merge with another company, we may share personal information with that company. We will require that such purchasers continue to comply with the provisions as outlined in this Privacy Policy.

We may also share Internet and other electronic network activity information with select third parties, such as our advertisers, for purposes of serving you with customized promotions. If you would like to learn more about the sharing of non-personal information for purposes of providing customized advertisements or promotions, please visit https://www.aboutads.info/consumers/.

Log-In Through Social Networks

You may have the option of signing up for the Service through Facebook, Google, or other social networks. Logging in through these social networks may allow Company to access certain public information related to your profile. When you sign in through one of these social networks, you may be asked what information you would like to share. It is up to you what to share with Company, or whether anything at all from your social network profile is shared at all.

Links to Third Party Sites

We may provide links to third party websites from our Services. We are not responsible for the collection, use, or sharing of your personal information once you leave our Sites or App and follow a link to one of these third-party websites. Please consult each linked website’s privacy policy for a description of how the website collects, uses, and shares your information.

Children’s Information

The Services are not intended for children under the age of 16 years old. We do not knowingly collect information from children under the age of 16. If we discover that we have information from a child under the age of 16, we will delete it. If you believe that a child under the age of 16 may have provided his or her information to us, please contact us using the contact information below.

Do Not Track

We do not track personal information about your online activities over time and across third-party Web sites or third-party online services, and do not allow third parties to conduct such activity, and therefore we do not respond to Web browser “do not track” signals.

Legal Basis for Processing

The applicable legal bases for processing personal data include:

  • Consent. For some data processing, we may ask you for your consent to collect and process data. If you provide us with your consent, you may later withdraw your consent by contacting us.
  • Compliance with legal obligations or performance of contractual requirements. Some data processing may be required to comply with relevant law or regulations or to fulfill our obligations under a contract with you.
  • Our legitimate interest. We may process your personal data based on our legitimate business interests.

Cross-Border Transfer of Data

We are located in the United States. If you are not a resident of the United States, your country’s laws governing data collection and use may differ from those in the United States; in particular, the United States may not provide the same level of protections as those in your own country. By using the Sites or providing your personal information to Company, you are transferring your information to the United States, and you agree to the transfer, retention, and processing of such data in the United States. We transfer personal information into the United States when we have your affirmative consent, or pursuant to our legitimate business needs. If you do not agree with such transfer, retention and processing in the United States, please do not use the Services.

Your Privacy Rights

Depending on your state or country of residence, you may have the following rights.

Right of Access. You have the right to access your personal information maintained by us. Upon receipt of a verifiable request to access personal information, we will disclose and deliver, free of charge, the personal information requested. 

Please note that we are not required to provide personal information to you more than twice in a 12-month period.

Right of Deletion. You have the right to request that we delete any personal information about you which we have collected from you. Upon receipt of a verifiable request for deletion, we will use diligence efforts to promptly delete your personal information from our records and direct any service providers to delete your personal information from our records. 

We will comply with your request to delete personal information unless it is necessary for us to maintain your personal information in order to:

  • Complete a transaction, provide requested-for goods/services, and/or perform a contract between you and us;
  • Detect security incidents;
  • Comply with a legal obligation;
  • Enable our internal uses that are aligned with your expectations and your relationship with us.

Submission of Requests for Information. Please send requests to info@clariencetechnologies.com.

Verification. After you submit a request, we will promptly take steps to determine whether your request is a verifiable request. We will take reasonable steps to verify your identity.

We will disclose and deliver the required information to you free of charge within 45 days of receiving your verifiable request. If necessary, we will extend the time period to provide the required information once by an additional 45 days, and will provide you with notice of the extension within the first 45-day period. The disclosure shall cover the 12-month period preceding our receipt of the verifiable request. 

Authorized Agent. You have the right to designate an authorized agent to submit an access or deletion request on your behalf. If you use an authorized agent to submit such a request, we will require that you:

  • Provide the authorized agent written permission to act on your behalf; and
  • Verify your own identity with us before we can honor the request.

No Sale of Personal Information. We do not sell personal information.

No Discrimination. We will not discriminate against an individual because that individual exercised the rights described here.

Security

We understand the importance of information security and will take reasonable measures to protect the security and confidentiality of your information. Please understand that no measures can guarantee 100% security.

You are responsible for the security of your log-on information. Please do not share you log-on password with anyone. If you believe your log-on password has been compromised, please contact us immediately.

Changes to this Privacy Policy

We reserve the right to make changes to this Privacy Policy. We will post changes directly to this Privacy Policy, so it is your responsibility to check back here from time to time to review this Privacy Policy. If we make a material change in the type of information we collect or its use, we will provide advance notice of such change, and obtain your consent for the new collection or use, as required by law.

Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us at: info@clariencetechnologies.com

Privacy Policy

At Truck-Lite Europe we are committed to ensuring that your personal information is protected and never misused.

Our privacy policy explains what personal information we collect, why we collect it, how we use it, the control you have over your personal information and the procedures we have in place to protect your personal information. It applies to personal information we collect through our Truck-Lite Europe website. By sharing your personal information with us, and by continuing to use our websites you confirm that you have read and understood the terms of this privacy policy. We take responsibility for the personal information we collect about you, and we aim to be transparent about how we handle it, and give you control over it. In this privacy policy, when we refer to "Truck-Lite Europe", "us", "we" or "our", we mean the Truck-Lite Europe group company or companies which provide you with the Truck-Lite Europe websites. In this policy, we refer to all Truck-Lite Europe group companies as the "Truck-Lite Europe Group".

If you have any questions, comments or concerns about any aspect of this policy or how Truck-Lite Europe handles your information please email our GDPR@truck-lite.eu.com

 

Privacy principles

Privacy policies can be complicated. We have tried to make ours as clear and as accessible as possible. To help, we have also summarised how we handle your personal information at Truck-Lite Europe in our privacy principles below. These principles demonstrate our commitment to protecting your privacy and handling your personal information in the right way and as you would expect it to be handled.

 

At Truck-Lite Europe we:

  1. Will only ask for or collect the personal information we need to provide and improve the service, products and experiences our customers expect.
  2. Give you control over the personal information we hold about you to ensure it is accurate and reflects your preferences.
  3. Make sure your personal information is always secure and protected.
  4. Are fair and transparent about how we use the personal information we hold.
  5. Only ever use your personal information for the purpose that you trusted us to use it for.
  6. Will never sell your personal information and only share it as outlined in our privacy policy or when you ask us to.
  7. Respect your choices and will inform you if there are important changes that affect your personal information or how we use it.
  8. Take responsibility for the personal information that we hold about you.

 

What personal information do we collect?

We are not interested in collecting every personal detail about you. Our main reason for collecting your personal information is to provide and improve the service, products and experiences that you and our customers expect from us.
Personal information is defined slightly differently across the world. To guarantee your privacy and the protection of your information, we define it as any information that could be used to identify you or another individual.

We collect personal information from you in a number of different ways; you may share that information with us, or we may collect it using other means. In this section, we explain the different ways we collect personal information from you and some ways in which that information will be used. For more detail on how we use your personal information, please see the section titled "How do we use your personal information?".

 

Information you share with us

We collect personal information that you share with us when you contact us or interact with us through our website, email, phone or otherwise. You can decide not to provide certain information, or ask that any information you have previously shared is removed. If you do so, you may not be able to take full advantage of our products, technology and service.

For example, you may provide information to us when you contact our customer service teams, place an order, register your warranty, complete a survey, competition or questionnaire and update your preferences and account information. Through these interactions you may share with us: your name, address, e-mail address, contact number and payment information.

 

Information from your online interactions

We collect and handle information from all visitors to our websites, whether you actively provide us with that information or merely browse our websites. The information we collect includes the internet protocol (IP) address of the device you are using, the browser software you use, your operating system, the date and time of access, the internet address of the website from which you link through to our website and information on how you use our websites. We use this information so that we can see how long our websites take to load, how they are used, the number of visitors to the different sections of our websites, and what information visitors look at most.

We also collect and handle information about how you engage with our promotional campaigns and advertising online, outside of our own websites (for example, on Google, YouTube [or on social media]).

That information is, predominantly, collected through our use of cookies and similar technologies.

 

Cookies

When you use our website we may also use information collected by cookies. "Cookies" are small text files that websites save onto your device via your web browser. They’ve been around since the mid-1990’s and are one of the most widely used technologies on the internet.

Some cookies that we use at Truck-Lite Europe will collect personal information about you. Any personal information that is collected will be used in accordance with this priacy policy. By continuing to use our websites, you accept that cookies may be set on your device.

 

Email Communications

As a user of our products or services, we will send you support communications by e-mail. As long as you are happy for us to do so, we would also like to keep you posted on anything that's happening at Truck-Lite Europe which we think you might like to know about; whether it’s our latest product announcements, owner offers or upcoming events, we want to make sure you’re happy with the communications you receive from us. You can find out how to update or change whether you would like to hear from us, or stop us contacting you, in the section below titled ‘How can you change the way that we contact you?'

We collect information about how you engage with our e-mails; including whether they are delivered to you, whether you open them, whether you choose to learn more about what's happening at Truck-Lite Europe (for example, by clicking on a link in our e-mail) and if you ask us not to contact you anymore (by clicking on the unsubscribe option included in all our e-mail correspondence).

We use that information by itself and in combination with our customer record (the information you share with us) to make sure that we stop sending you support or marketing communications when you ask us to. We also use it to make our e-mails as interesting as possible by providing you with content and experiences that we think you may be interested in based on how you have engaged with our previous e-mails; you have the right to object to our use of your information for this purpose (see the section below titled 'Your controls and choices').

 

Social Media

We love interacting with you on social media. You may use social media to contact us about your Truck-Lite Europe products, or to let people know what you think about your Truck-Lite Europe product. We review publically available social media and online sites to get a better understanding of what people are saying about us, and our products, technology and services and to assist consumers who prefer to contact us through social media.

The information we collect from social media and online sites sometimes includes personal information that has been put online and is publically available. We make sure any information we use is properly credited to its source or is made anonymous.

These online and social media sites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these sites to make sure that you are happy with how your personal information is being collected and shared.

 

How do we use your personal information?

Our main reason for collecting and using your personal information is to provide and improve the service, products and experiences that you expect from us.

 

Information you share with us

We use the personal information you share with us in the following ways:

  • To respond to your queries and requests;
  • To communicate with you;
  • To provide services and support for our products;
  • For customer satisfaction surveys and to allow us to improve your experience should you need support from one of our experts;
  • To provide updates to you about any changes to Truck-Lite Europe’s policies, terms and conditions and any other matters which we may need to tell you;
  • As long as you are happy for us to do so, to tell you about our other products and services;
  • To provide you with essential service updates about your Truck-Lite Europe products;
  • In combination with personal information we collect from Truck-Lite Europe products, information about how you engage with our e-mails and information from your online interactions, for profiling and statistical analysis (we have set out further information on how we combine personal information in other relevant sections of this privacy policy); and
  • To customise and improve the way that you shop with us in the future; for example, by showing you products and offers that we think you might like, both on our websites and on certain third party websites (including on social media platforms).

 

Other potential uses of your personal information

We also use your personal information:

  • To assist in any disputes, claims or investigations relating to your Truck-Lite Europe product or warranty matters;
  • To detect and prevent fraudulent transactions; and
  • To comply with our legal obligations.

 

Truck-Lite Europe contact promise

We love to keep you posted, whether it’s on our latest product announcements, owner offers, opportunities to test new Truck-Lite Europe products, or upcoming events.
We may do this in various ways, including e-mail, post, SMS, via social media platforms and by phone, but only if you are happy for us to do so.

Ultimately, we want to make sure you’re happy with the communications you receive from us.

We therefore promise to:

  • Only send you marketing communications when you have told us it is ok to do so;
  • Only allow another Truck-Lite Europe Group company to send you marketing communications if you have told us it is ok to do so;
  • Never pass your personal information to anyone outside the Truck-Lite Europe Group for them to use for their own marketing purposes; and
  • Give you the option to stop receiving support or marketing communications at any time.

 

Truck-Lite Europe owner support

From time-to-time, we may use your personal information to help you with the Truck-Lite Europe products you own. We do this in various ways, including e-mail, post, SMS, phone and in-app notifications.

As a user of our products or services, we will send you the following support communications:

  • Helpful information about your Truck-Lite Europe product or the Truck-Lite Europe service you use;
  • Reminders about how to carry out maintenance on your Truck-Lite Europe product for optimal performance;
  • Alerts for recommended software updates or upgrades that may improve the performance of your product;
  • Information about how and where to get help from Truck-Lite Europe experts should you need support;
  • Information about your Truck-Lite Europe warranty;
  • Alerts regarding any important product safety or recall announcements; and
  • Requests for your feedback on how we perform after you have used a Truck-Lite Europe product or service.

We will send you support communications unless you change your preferences, or tell us that you want to stop receiving support communications from us. Please see the section below for more information about how to do this.
If your details change, please let us know so that we can continue to stay in touch.

 

How can you change the way that we contact you about our products, services and support?

We will only send you marketing communications when you have told us that you are happy for us to do so.
You can change the way that we contact you in the following ways;

Opt-In/Start Contacting Me

If you hadn’t previously asked us to send you marketing communications, you can ask us to start contacting you (sometimes called an "opt-in") by: - Contacting Truck-Lite Europe customer service and stating that you would like to receive communications from us. The contact email is GDPR@truck-lite.eu.com.

 

Changing your preferences

If you have previously said that you would like us to contact you ("opted-in") but would like to change or update the way that we do so, you can update your preferences by: - Contacting Truck-Lite Europe customer service and stating that you would like to change or update the way that we contact you. The contact email is GDPR@truck-lite.eu.com.

 

Opt-Out/Stop Contacting Me;

If you want to stop receiving marketing or support communications from us (sometimes called "opting out"), you can do so at any time by: - Contacting Truck-Lite Europe customer service stating that you no longer wish to receive such communications. The contact email is GDPR@truck-lite.eu.com

 

What personal information does Truck-Lite Europe share with third parties?

Most importantly, we never sell your personal information to anyone and only share it as outlined in this privacy policy or when you ask us to. Third parties who provide services on our behalf We share your personal information with certain third parties who provide services on our behalf. They only have access to the personal information they need to perform those services. They are required to keep your personal information confidential and may not use it other than as we ask them to and always in accordance with this privacy policy.

The third parties who provide services on our behalf fall into the following categories:

  • Other Truck-Lite Europe Group companies which may be located outside of your country of residence;
  • Our distributors, who help us to sell our products in certain countries;
  • Those helping us to deliver products to you;
  • Third parties that help us with mailing services, product services and repairs, processing product purchases, financial services, audit services, administrative services, IT technologies (e.g. data storage), security services and insurance claims;
  • Third parties that help us to provide services and responses to you;
  • Third parties that assist us with our marketing, helping us to understand how well our online advertising works, to reach people who are more interested in Truck-Lite Europe products, by setting cookies on our websites (more information on this can be found in our cookies policy cookies policy; and
  • Social media platforms who serve our advertising on their platforms on our behalf (and who we may securely share your personal information with in order to serve this advertising to both you and/or others).

We may provide links to other websites which are not operated and controlled by Truck-Lite Europe.

We have no control over and are not responsible for the content of those sites or how the third parties responsible for them collect and use your personal information. We do not endorse or make any representations about third party websites.

Third party websites may have their own privacy policies explaining how they use and share your personal information. You should carefully review those privacy policies before you use these websites to make sure that you are happy with how your personal information is being collected and shared.

 

How long do we keep your personal information?

We only keep your personal information for as long as we need to, to be able to use it for the reasons given in this privacy policy, and for as long as we are required to keep it by law.

 

Your controls and choices

We give you control over the personal information we collect about you, to ensure it is accurate and reflects your preferences. For more information on how to change the way that we contact you, see the section above titled 'How can you change the way that we contact you about our products, services and support?'. You have the right to access, update and amend personal information that we hold about you. If the law in your country allows us to impose a fee for giving you access, we will communicate this to you in response to your request.

In certain circumstances, you can also:

  • object to our use of your personal information for certain purposes;
  • ask us to limit or restrict our use of your personal information;
  • ask us to remove or delete personal information about you; or
  • provide your personal information to a third party provider of services.

If you would like to exercise any of your rights in relation to your personal information, please e-mail GDPR@truck-lite.eu.com.

 

How do we protect your personal information?

We are committed to protecting your personal information. We use appropriate technical and organisational measures, including encryption, to protect your personal information and privacy, and review those regularly. We protect your personal information using a combination of physical and IT security controls, including access controls that restrict and manage the way in which your personal information and data is processed, managed and handled. We also ensure that our staff are adequately trained in protecting your personal information. Our procedures mean that we may occasionally request proof of identity before we share your personal information with you.

In the unlikely event that we do suffer a security breach which compromises our protection of your personal information and we need to let you know about it, we will do so.

 

Data transfers, storage and the global handling of your personal information

Truck-Lite Europe Ltd. is headquartered in the United Kingdom (UK).

We collect personal information in the country in which you live. We then host and store that information in the European Economic Area (EEA). Those third parties that we share your personal information with may handle or transfer your personal information outside of the UK, and outside of the EEA, to other countries in which they have facilities.

We will make sure that both any transfer of your personal information by us or by the third parties that we share your personal information with, and our handling of your personal information, complies with those laws which apply to us. In any case, our transfer, storage and handling of your personal information will continue to be governed by this privacy policy.

By submitting your personal information to us, and by using our websites, apps or connected products, you agree to us transferring, storing and handling your personal information in this way.

 

Children

Truck-Lite Europe's websites and products are not directed at children. We do not knowingly collect any personal information from children.

If you are a child, please do not attempt to become a registered user of our websites, apps or products or otherwise provide us with any personal information. If we learn that we have inadvertently obtained personal information from a child, we will delete that information as soon as possible.

If you are aware of a child who has provided their personal information to us, please contact us at GDPR@truck-lite.eu.com

 

Changes to this privacy policy

We will review and update this privacy policy at least once a year and will note the date it was last updated below. If we change our privacy policy, we will post the details of the changes below. If we have your e-mail address, we may also e-mail you with information on those changes. If we need to, we will also ask you to confirm that you are happy with those changes. We stand behind the commitments we have made. We will never change our policies and practices in a way that will offer less protection for personal information that we already have about you without your consent. This privacy policy was last reviewed and updated in May 2018.

 

Contact us

If you have any questions, comments or concerns, or would like to make a complaint about how we use the personal information we hold about you, please email our Privacy Team.

If, after speaking to us, you are not satisfied with our response, you can contact the relevant regulator or authority in your country that is responsible for handling complaints about the use of personal information.

You can contact us at GDPR@truck-lite.eu.com and we will get back to you as soon as possible.